Complaints procedure...


An annual User Survey takes place providing an opportunity for user representatives to raise any minor concerns or issues. 

All formal complaints should be put in writing and addressed to: 

Centre Manager
Hillsborough Village Centre
7 Ballynahinch Road
Hillsborough
Co Down
BT26 6AR 

The Manager will aim to respond to the letter of complaint as quickly as possible but no later than 14 days after the complaint has been received. 

If the complainant is not satisfied with the response a further letter should be addressed to: 

Board of Directors 
Hillsborough Village Centre 
7 Ballynahinch Road 
Hillsborough 
Co Down 
BT26 6AR 

The Board of Directors will aim to respond to the letter of complaint as quickly as possible.

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